Legal

Cancellation & refund policy

Last updated: August 2026

OVERVIEW

We want you to feel confident booking with us. Because each package reserves seats, hotel rooms, and festival passes on your behalf — often well before the event — packages are subject to specific cancellation terms. All packages are booked with a minimum $300 per person nonrefundable deposit at the time of booking.  Final payments are due on or before March 5, 2027.  There are no refunds after March 5, 2027.  

How to request a cancellation or change

Call our family team at 1-800-638-8687 or email info@nashvilleexpress.com. We’ll walk you through your options. The earlier you reach out, the more we can usually do.  Any cancellations must come from the primary booking contact email address.

Refunds

All packages are booked with a minimum $300 per person nonrefundable deposit at the time of booking.  Final payments are due on or before March 5, 2027.  There are no refunds after March 5, 2027.  

Changes vs. cancellations

Sometimes a change (dates, names, room occupancy, or upgrades) is possible where a full cancellation is not. If your plans shift, call us first — we’ll look for the best path.

Travel protection

For trips that involve travel and advance reservations, we recommend considering travel insurance to protect against unexpected changes.  Click here for Travel Insurance information.